RETURN & REPAIR POLICY AND INSTRUCTION |
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Gemtech Return and Refund Policies:
RETAIL CLIENTS: 1) CANCELLATION OF BACKORDERS: ACCESSORIES: Backorders for accessories may be cancelled at any time prior to shipment without penalty.
2) RETURN OF ACCESSORIES AND AMMUNITION: ACCESSORIES: Gemtech will exchange or refund your purchase within 30 days from date of delivery with a 15% restocking fee. (Refund will be made to the original form of payment) The original S&H charge is not refundable. Returns/exchanges must be unused and in their original packaging, in resalable condition. Please contact Gemtech for a Return Merchandise Authorization (RMA) prior to sending any returns. There are no refunds 30 days after delivery. Incorrect Item: If you receive a product that is incorrect, Gemtech will exchange or refund your purchase, including shipping & handling (to the original form of payment) at no charge within 30 days from date of purchase. Returns must be unused and in their original packaging, in resalable condition. AMMUNITION: For safety reasons, ammunition may not be returned. All ammunition sales are final.
3) RETURN OF SUPPRESSORS: Gemtech does not sell suppressors direct to the public. They are purchased through a licensed dealer. Please contact your dealer regarding their return policies. Once a suppressor has been transferred to an individual with a Form 4, the dealer (or Gemtech) would be required to pay a $200 transfer tax to transfer it back from you. If your suppressor is damaged please contact Gemtech directly for repair information. Return of Damaged/Defective Suppressors: If a suppressor is damaged due to a manufacturing defect once it has been fired, it may be returned to Gemtech for repair or replacement. Determination to repair or replace is made solely at our discretion and only after we have opportunity to examine and determine that the cause of damage is due to manufacturer defect. It is the responsibility of the customer to cover shipping costs and insurance to return the suppressor to Gemtech for inspection or repair. Gemtech will pay any reasonable shipping and insurance costs to return the unit to you.
For any repair returns, to ensure proper legal procedures are completed, please download, fill out, and provide a copy of this document with any packages sent to us: http://www.gem-tech.com/store/pc/pdf/SILENCER_REPAIR_LETTER.doc
DEALERS AND DIRECT GOVERNMENT CLIENTS: 1.) CANCELLATION OF BACKORDERS:
2.) CANCELLATION OF TRANSFERS OR RETURN OF SUPPRESSORS: Once an order has been placed and BATFE paperwork has been filed there is a sliding scale for returns/order cancellation based on our investment of time and effort in filing paperwork, various production and shipping costs incurred by Gemtech, and allocation of inventory to a specific customer, preventing us from selling it to someone else during the time period that BATFE is processing paperwork. In some cases, a VOID request or return transfer paperwork must also be filed so the silencer is not recorded as in your inventory by the BATFE, adding to our labor costs. Restock fees are as follow:
Return of Damaged/Defective Suppressors: If a suppressor is damaged due to a manufacturing defect once it has been fired, it may be returned to Gemtech for repair or replacement. Determination to repair or replace is made solely at our discretion and only after we have opportunity to examine and determine cause of damage is due to manufacturer defect. It is the responsibility of the customer to cover shipping costs and insurance to return the suppressor to Gemtech for inspection or repair. Gemtech will pay any reasonable shipping and insurance costs to return the unit to you.
For any repair returns, to ensure proper legal proceedures are completed, please download, fill out, and provide a copy of this document with any packages sent to us: http://www.gem-tech.com/store/pc/pdf/SILENCER_REPAIR_LETTER.doc
3.) RETURN OF ACCESSORIES AND AMMUNITION: ACCESSORIES: Gemtech will exchange or refund your purchase within 30 days from date of delivery with a 15% restocking fee. (Refund will be made to the original form of payment) The original S&H charge is not refundable. Returns/exchanges must be unused and in their original packaging, in resalable condition. Please contact Gemtech for a Return Merchandise Authorization (RMA) prior to sending any returns. There are no refunds 30 days after delivery. AMMUNITION: For safety reasons, ammunition may not be returned. All ammunition sales are final. 
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© 2012 GEMTECH
